Customer Check-In Add-on

Add-on and access note

Customer Check-In is a paid add-on. It should only be shown in the dashboard and check-in workflows when the company has the add-on active.

Benefits

Reduce phone and front-counter data entry.

Capture customer concerns in the customer’s own words.

Prepare the job record with better intake information.

Keep check-in separate from other add-ons so disabling it does not break unrelated workflows.

Connected workflow

WorkshopHQ keeps public website promises tied to real dashboard modules, permissions and add-on entitlements.

Check-in details can support booking, customer, vehicle and job workflows.

Workshop staff can review information before work starts.

Add-on gating should control route visibility and access in production.

These connected pages explain the surrounding workflow so customers understand how the module fits into the full platform.

Capture upcoming workshop work and prepare the customer, vehicle and job workflow before arrival.

Manage active workshop jobs with customer details, vehicle history, notes, mechanics and billing links.

Keep customer details, vehicles, communication history and workshop documents connected.

Track vehicle details, registration, odometer, job history, WOF context and customer ownership.

Give customers a safe digital place to view approved workshop information when portal access is enabled.

Is Customer Check-In included in every plan?

No. It should be treated as a separate add-on and only enabled when purchased or activated for a company.

Does it replace the service advisor?

No. It helps collect information before arrival; the workshop still reviews and controls the final job record.

Start with the plan and add-on mix that matches your workshop. We keep the public pages connected to real platform capabilities and access rules.